AUTOFLOWS AFTERSALES

Grow your dealership with
powerful aftersales automations

Send automatic and daily invitations to your customers, so they don’t forget to book their next appointment.

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Powerful aftersales automations remind and inform your customers at the right time

  • Maintenance

  • Tire change

  • Vehicle inspection

  • Timing belt replacement

  • Car body inspection

  • Underbody coating

  • Customer winback

Turn one-time transactions into LIFETIME customers
with powerful aftersales automations

CUSTOMERS

Are reminded at the right time

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Timely & relevant reminders

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Book 30% more online

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Book 25% less via phone

EMPLOYEES

Reclaim time to be proactive

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2 hours of work saved daily

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Daily inflow of bookings

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Daily & always updated call lists

THE DEALERSHIP

Maximizes customer retention

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25% more customers activated

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Automations across all services

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75% customer retention

Autoflows provides us with unique transparency over our customers and a comprehensive overview of the workshop flow, invitations and customer responses.

Aftersales automations have helped us shift from being reactive to being proactive with our customers.

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Thomas Lyderik Jensen
Marketing and communication
Krogsgaard-Jensen A/S
Authorized Toyota dealer – 8 departments across Denmark

AUTOFLOWS IN ACTION

How does Autoflows predict the next visit?

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Scan

Autoflows automatically scans repair orders and order lines in your DMS

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Organize

AI and text analytics are used to organize the repair orders into different services

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Predict

We combine repair order history with vehicle data to predict when to invite the customer

We used to spend so much time manually inviting customers to service.

Now, not only do we save 2 hours per day, but we also get in return 20 times the resources we used to spend for data exporting, handling and cleansing.

image of Martin Ring Bjørnelund

Martin Ring Bjørnelund
Aftersales Manager
P. Christensen
Authorized Mercedes-Benz and Stellantis dealer – 8 departments across Denmark

AUTOFLOWS IN ACTION

What does the customer experience?

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Email

One month before the next visit is due, the customer receives an invitation via email

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SMS

One week later, if the customer hasn’t booked yet, an SMS reminder is automatically sent

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Phone call

If the customer hasn’t completed the booking, the service advisor is prompted to call.

One of the advantages of Autoflows is that it allows us to send messages at the right time, which our customers perceive as a service – rather than marketing.

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Eetu Raunio
Head of Marketing and Digital
Hedin Automotive Oy
Authorized multibrand dealer – 25 departments across Finland

AUTOFLOWS IN ACTION

What does the dealership experience?

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One overview for all services

Keep track of all your services, such as maintenance, tire change, inspection, etc.

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Full customer transparency

Stay in control of which customers have received an invitation to book their next visit.

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Follow the customer journey

Navigate across the different customer stages and follow up with your customers if needed.


Advanced notification flows prompt action and put you in control of your customers

Knowing which customers to follow up with is essential to maximize retention. Advanced notification flows ensure that you always have a clear overview of which customers have booked and which ones require action.

  • Notifications for new bookings
  • Notifications for bookings that have not been completed
  • Weekly performance reports

Our service agents receive a push notification if there is a customer who has tried to order but has not completed the booking.

This means that we can easily follow up with the customer and help them complete the booking, something many of our customers really appreciate.

image of Frode Lehne

Frode Lehne
Service Director
RøhneSelmer
Authorized Ford dealer – 6 departments across Norway

Unlock the future in just 30 days PLUG AND PLAY

FROM MANUAL PROCESSES

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Complex organization of data throughout the DMS

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Manual data selection and send-outs

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Complex management of different maintenance intervals

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High risk of inviting irrelevant customers

TO PLUG-AND-PLAY AUTOMATIONS

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Automatic data organization via AI & text analytics

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Automatic & daily send outs via predictive analytics

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Identification of the appropriate maintenance interval

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Automatic tracking of open orders & ownership changes

Powering the world’s largest automotive brands

Try Autoflows with your own DMS data

Start your 30-day trial and experience with your own data how Autoflows works

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